Delete Your Account

You can delete your account directly in the app. This page also explains what is deleted and what the law requires us to keep.

Earcast is preparing its global launch. This document describes the rules that will apply at launch. The effective date and confirmed company details will be announced with the launch.

Effective date: To be announced with the global launch
Version: 0.1 (draft for legal review — global market)

You can delete your Earcast account directly in the app. When you delete it, your account and usage history are removed, and your previous history is not restored even if you sign up again with the same social account.

Delete your account in the app

Open the Earcast app and tap the Profile tab at the bottom.
Tap the Settings (gear) icon at the top right.
Under Account, tap Delete account.
Review what will be deleted on the confirmation screen, then tap Delete account.

Request deletion without the app

If you cannot install the app or cannot log in, you can request deletion by email at runtime364@gmail.com. Please tell us which social login provider you used to sign up (Kakao, Naver, Google or Apple) and the email address you used at sign-up; we will process the request after verifying your identity. We process requests within 10 business days of receipt and reply with the result.

Information that is deleted

The member identifier issued by your social login provider, and which provider it is
Your email address and its verification status
Nickname
Topics of interest and career information (job group, job function, years of experience)
The list of content saved to your library, listening history and playback positions
Device registration information and notification settings
History of consent to the terms and to marketing communications

For accounts with no payment history, all of the above is deleted immediately. Nothing is kept.

Information kept as required by law

For accounts with a payment history, because of the retention obligations under the Act on the Consumer Protection in Electronic Commerce, Etc. of the Republic of Korea, only the items below are stored separately and then deleted when the period ends. This information is not used for any purpose other than retention.

Records of payments and supply of goods: 5 years
Records of contracts or withdrawal of subscriptions: 5 years
Records of consumer complaints or dispute handling: 3 years

Statistics used to improve the Service remain only as values processed so that no individual can be identified. Reasons for deleting an account are stored in an irreversible form and cannot be linked back to a particular user.